The Critical Need for Adaptive Language in Conversational AI

21/3/2023

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When you boil things down, TEAM ME® is all about 'The Human Factor,' increasing self-awareness and teaching people to communicate more effectively. 
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But it's now very clear that the same dynamics need to be applied to machines. 

Adapting Language to User Personalities

As conversational AI like chatbots and virtual assistants become more prevalent, there is a growing need for them to adapt their language and responses to specific user personality types. 

Rigid, one-size-fits-all responses may work for simple informational queries, but fall short when trying to establish deeper connections. 
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To truly engage users, conversational AI needs to "get on their wavelength" and speak in a way that resonates emotionally. 

Model Citizens

​A key capability that can enable this adaptive language is persona modelling. By developing detailed profiles of user demographics, backgrounds, interests, and communication styles, AI can tailor its vocabulary, tone, and structure to align with each user it encounters. 
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For example, an AI assistant helping a teenager with homework should use different language than one assisting a senior citizen. Even within those groups, adapting to individual quirks and preferences is important.

It's Emotional

Emotionally resonant language is also critical for making conversations feel more natural and human. Instead of delivering) sterile marketing-speak, AI responses should inject words and phrases that resonate with the individual user. This helps build rapport and trust, and evokes greater response. 
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Only by continuously adapting its speech to each user will an AI assistant become an engaging companion rather than just a bland provider of information. 

People expect more.

Getting language right will play a huge role in determining whether people embrace or reject this technology as it evolves. The stakes are high, but the enormous potential rewards that no one has yet been able to address in an effective and efficient manner, make this a challenge well worth tackling.

Innovation

At TEAM ME® we are now working with UK INNOVATE EDGE to develop a robust solution to this issue.
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The core model provides a simple, clear and effective categorization of personality types, and the profiling method is extremely quick for users to complete. 

We are actively seeking partners leveraging LLMs to expand our trials to engage a large user base. 

Contact me directly if you'd be interested in collaborating.

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